When editing the settings of your dashboard widgets in Talkdesk Live, you can select from four available graph types, depending on the metric selected: Donut, Metric, Gauge and List:
Live Calls object
Calls - Live*
- Available Graph Types
- Donut (default)
- Grouped by Status (In Progress, Queued)
- Metric
- Gauge
- List
- Donut (default)
Calls - In Progress
- Available Graph Types
- Metric (default)
- Gauge
- List
Calls - Queued
- Available Graph Types
- Metric (default)
- Gauge
- List
Wait Time - Current (max)*
-
Available Graph Types
-
Metric (default)
-
Gauge
-
Duration - Current (max)
-
Available Graph Types
-
Metric (default)
-
Gauge
-
Agents List object
Agents - Online*
-
Available Graph Types
-
Donut (default)
-
Grouped by Status
-
-
Metric
-
Gauge
- List
-
Agents
-
Available Graph Types
-
Donut
-
Grouped by Status
-
-
Metric
-
Gauge
-
Call object
Note: Drill downs will not be available for the following metrics, as drill downs are currently supported for Live Calls and Agents - Online only.
Service Level (%)*
-
Available Graph Types
-
Metric
-
Gauge (default)
-
Calls - Inbound
-
Available Graph Types
-
Donut
-
Grouped by Result (Short Abandon, Abandon, Missed, Handled, Voicemail)
-
-
Metric (default)
-
Gauge
-
Calls - Outbound
-
Available Graph Types
-
Donut
-
Grouped by Result (Outbound, Outbound Missed)
-
-
Metric (default)
-
Gauge
-
Calls
-
Available Graph Types
-
Donut
-
Grouped by Type (Inbound, Outbound)
-
-
Metric (default)
-
Gauge
-
Wait Time (avg)*
-
Available Graph Types
-
Metric (default)
-
Gauge
Abandon Time (avg)*
-
Available Graph Types
-
Metric (default)
-
Gauge
-
Duration - Inbound (avg)
-
Available Graph Types
-
Metric (default)
-
Gauge
-
Duration - Outbound (avg)
-
Available Graph Types
-
Metric (default)
-
Gauge
-
Duration (avg)
-
Available Graph Types
-
Donut
-
Grouped by Type (Inbound, Outbound)
-
-
Metric (default)
-
Gauge
-
(*) denotes default metric for Talkdesk Live
Learn more about how to configure Talkdesk Live.
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