When editing the settings of your dashboard widgets in Talkdesk Live, you can select from four available graph types, depending on the metric selected:
- Donut:
- Metric:
- Gauge:
- List:
Live Calls Object
Calls - Live*
- Available Graph Types
- Donut (default)
- Grouped by Status (In Progress, Queued)
- Metric
- Gauge
- List
- Donut (default)
Calls - In Progress
- Available Graph Types
- Metric (default)
- Gauge
- List
Calls - Queued
- Available Graph Types
- Metric (default)
- Gauge
- List
Wait Time - Current (max)*
- Available Graph Types
- Metric (default)
Duration - Current (max)
- Available Graph Types
- Metric (default)
Agents List Object
Agents - Online*
- Available Graph Types
- Donut (default)
- Grouped by Status
- List
- Donut (default)
Call Object
Note: Drill downs will not be available for the following metrics, as drill downs are currently supported for Live Calls and Agents - Online only.
Service Level (%)*
- Available Graph Types
- Metric
- Gauge (default)
Calls - Inbound
- Available Graph Types
- Donut
- Grouped by Result (Short Abandon, Abandoned, Missed, Answered, Voicemail)
- Metric (default)
- Gauge
- Donut
Calls - Outbound
- Available Graph Types
- Donut
- Grouped by Result (Answered, Missed)
- Metric (default)
- Gauge
- Donut
Calls
- Available Graph Types
- Donut
- Grouped by Type (Inbound, Outbound)
- Metric (default)
- Gauge
- Donut
Wait Time (avg)*
- Available Graph Types
- Metric (default)
- Gauge
Abandon Time (avg)*
- Available Graph Types
- Metric (default)
- Gauge
Duration - Inbound (avg)
- Available Graph Types
- Metric (default)
- Gauge
Duration - Outbound (avg)
- Available Graph Types
- Metric (default)
- Gauge
Abandon Rate (%)
- Available Graph Types
- Gauge (default)
- Metric
(*) denotes default metric for Talkdesk Live
Learn more about how to configure Talkdesk Live.
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