Talkdesk Callbar allows agents to make and receive calls via Talkdesk from any application they are working in.
We understand that there might be a need for our customers to use Talkdesk main application at the same time they are using Callbar. However, you cannot have two or more Talkdesk instances in your browser simultaneously, so we have created the Widget Mode as a solution.
The Widget Mode ensures that you can have the main Talkdesk web application open without it interfering with the Callbar.
This option can be selected from the navigation bar of the Talkdesk main application. By default, the active mode is the Web Mode.
To change to Widget Mode:
- Click on 'Web Mode', or on the down arrow.
- Select the 'Widget Mode' option .
This mode disables calls inside the main Talkdesk web application. So, you can use the Callbar for calls and keep the main Talkdesk web application open in another tab without it interfering (for example, to view the Reporting section).
This is how Talkdesk works normally and allows you to make and receive calls in the main Talkdesk web application using the Keypad. When this option is selected, calls will not ring in Callbar. Admins and Supervisors should also switch to Web Mode if they wish to monitor calls.
Note: if we ever enable our backup plan, you'll need to make calls from the main Talkdesk web application instead.