How can we Help?

What is Account Credit Used For?


When viewing the Billing tab, you'll see the amount of credit remaining in your account. 

For example:


This credit is deducted in real-time, for four items:

  • Call charges.
  • Phone number charges (the monthly cost for these - deducted monthly on the date that the number was added to the account).
  • Flex agents (if applicable).
  • Voicemail Transcriptions.

The credit is added to your account in three ways:

Other important points:

  • The credit remaining amount is never used for your monthly subscription charges. Those are charged monthly.
  • Please note, we do not refund unused credit balances.
Have more questions? Submit a request