When viewing the Billing tab, you'll see the amount of credit remaining in your account.
For example:
This credit is deducted in real-time, for four items:
- Call charges.
- Phone number charges (the monthly cost for these - deducted monthly on the date that the number was added to the account).
- Flex agents (if applicable).
- Voicemail Transcriptions.
The credit is added to your account in three ways:
- one-off recharge.
- automatic recharge.
- monthly credit commit (as specified on your contract).
Other important points:
- The credit remaining amount is never used for your monthly subscription charges. Those are charged monthly.
- Please note, we do not refund unused credit balances.
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