Product Notice: Google Chrome Third-Party Cookies Phase-Out - Timeline Update and Impact to Talkdesk Explore [Action May Be Required]

Content Updated: Jan 15, 2024

Published: Dec 12, 2023

 

What are the changes on Chrome Third-Party Cookies?

Google Chrome will be phasing out the use of third-party cookies in order to protect privacy and reduce cross-site and cross-app tracking - details here

Timelines:

  • Talkdesk has been granted an extension for the Google Chrome third-party phase out from January 2024 to April 3, 2024. 
  • Talkdesk is actively working on a long-term solution in compliance with Google’s Privacy Sandbox initiative, to provide a seamless and uninterrupted Talkdesk user experience once the third-party cookies phase-out is fully in effect. Talkdesk aims for zero disruption while deploying the fix in the mandated timelines. Customers will be kept informed when the deployments happen or as required.

 

How does phasing out third-party cookies impact Talkdesk products?

  • Talkdesk CTI integrations: there is no longer impact to functionality, users can continue to use any CTI integrations as usual.
  • Talkdesk Explore via Chrome and Microsoft Edge browsers only: functionality impacted, users affected by the phase-out won’t be able to access individual reports within Talkdesk Explore unless they manually grant access to third-party cookies (i.e., Users will receive a 401 error when trying to access a report). 

 

What do impacted users need to do?

  • To continue Talkdesk Explore availability, until a final solution is deployed, users will need to manually grant access to third-party cookies. To learn how to do this, please refer to the article Setting up your Browser to Work with Talkdesk
    • Note: This option will allow the authentication of Talkdesk Explore within Talkdesk CX Cloud. Alternatively, users can access Talkdesk Explore via the desktop app without needing to take any action. 

Further information about the permanent solution for the third-party cookie phase-out will be provided via Talkdesk Product Notice. It is strongly recommended to follow the Talkdesk Weekly Digest (learn more here) to get important Talkdesk product alerts.

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