Our charges are applied according to three different variables: agent subscription, phone numbers, and call prices.
Once you discuss with your sales representative and an account has been established, you can continue using your Talkdesk account by subscribing one of the available plans that best suits your needs.
An account can only subscribe to one plan. For example, it’s not possible to have x agents in one plan and x admin agents in another. All agents within an account need to be subscribed to the same plan.
To learn more and compare plans, please visit this pricing page.
If you have any questions or wish to talk to an Account Executive to discuss the best plan for your business needs, please don't hesitate to reach out.
Every plan includes a USA/Canada phone number. We offer phone numbers in more than 40 different countries.
Prices for each phone number are listed when you purchase a number to your account (they may vary depending on the country and the number type). When a new number is purchased, the cost is deducted from your account credit.
Your Talkdesk purchased numbers will be billed monthly according to the day of the month they were added.
You can also port your existing phone numbers to Talkdesk.
Talkdesk also allows you to forward calls from an external phone number that's associated to an existing SIP PBX system - this means that no porting is necessary and it allows us to accept different types of numbers from all over the world that aren't necessarily provided by us.
Any calls you make and receive are charged on a per minute basis and call rates vary according to each country.
If you're a current Customer, please reach out to your Customer Success Manager or use the Talkdesk Support Portal.
If you're not our customer yet, please reach out to our Sales Team (you can find the contacts at the bottom of our page) or to your Sales Representative.
Your subscription is billed from your credit card or invoice, depending on the payment method you choose, but call costs and phone numbers are billed from your account credits. Account credits are recurring and will be charged even if not used.
Invoiced customers will be able to run up to a negative balance equal to their credit commit (e.g. if you commit to buying $10,000 in credit per quarter, you will no longer be able to make calls once your account balance reaches -$10,000.). Regardless of the contracted billing cycle, negative balances will be invoiced monthly.