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Filters in the Calls section: Ring Groups and Agents (Legacy)

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Note: With Talkdesk Agent Workspace generally available, we announced — on February 21, 2022 —  the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main — which includes the feature(s) described below in this article. You may continue to use the legacy agent products until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace. 

Access the full Announcement here.

Access Talkdesk Agent Workspace documentation here.

 

By default, the 'Calls' section [1] displays all calls made and received by your company, but it might be useful for you to only see calls that you answered, or calls of a certain type (for example, missed calls for which you want to call the contact back).

Your 'Calls' section can be filtered by ring group [2] and/or agent [3]:

Calls_section_filters_1-3.png 

Filter by Ring Group

By clicking 'Showing All Ring Groups' [2], you can select the calls that are associated with a specific ring group. For example, if you want to select calls that belong to the “enterprise sales” ring group, you can use that Ring Group filter.

Calls_section_filters_by_ring_group.png

 

Filter by Agent

By clicking 'Showing All Agents' [3], you can select the calls that are associated with a particular agent. For example, to select the calls that you made and received you can use the Agents filter and select your name.

Calls_section_filters_by_agent.png

 

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