Filters in the Calls section: Ring Groups and Agents (Legacy)

Note: On February 21, 2022, we announced the End of Life of the legacy Agent tabs in Talkdesk Classic

The features described below are now available in Activities, and will remain available in the legacy Agent tabs in Talkdesk Classic until we reach their End of Life.

For additional information, please reach out to your Customer Success Manager.

Jump to Activities documentation.

Access Talkdesk Agent Workspace documentation here.

 

Filter by Ring Group

By clicking 'Showing All Ring Groups' [2], you can select the calls that are associated with a specific ring group. For example, if you want to select calls that belong to the “enterprise sales” ring group, you can use that Ring Group filter.

Calls_section_filters_by_ring_group.png

 

Filter by Agent

By clicking 'Showing All Agents' [3], you can select the calls that are associated with a particular agent. For example, to select the calls that you made and received you can use the Agents filter and select your name.

Calls_section_filters_by_agent.png

 

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