IMPORTANT: On February 21, 2022, we announced the End of Life of the legacy Agent tabs in Talkdesk Classic.
The Activities app is replacing the legacy Calls tab in Main. You may continue to use the legacy tab until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace.
For additional information, please reach out to your Customer Success Manager.
Jump to Activities documentation.
Access Talkdesk Agent Workspace documentation here.
Filter by Ring Group
By clicking 'Showing All Ring Groups' [2], you can select the calls that are associated with a specific ring group. For example, if you want to select calls that belong to the “enterprise sales” ring group, you can use that Ring Group filter.
Filter by Agent
By clicking 'Showing All Agents' [3], you can select the calls that are associated with a particular agent. For example, to select the calls that you made and received you can use the Agents filter and select your name.
