How can we Help?

Filters in the Calls section: Ring Groups and Agents

Follow

By default, the 'Calls' section [1] displays all calls made and received by your company, but it might be useful for you to only see calls that you answered, or calls of a certain type (for example, missed calls for which you want to call the contact back).

Your 'Calls' section can be filtered by ring group [2] and/or agent [3]:

Calls_section_filters_1-3.png 

Filter by Ring Group

By clicking 'Showing All Ring Groups' [2], you can select the calls that are associated with a specific ring group. For example, if you want to select calls that belong to the “enterprise sales” ring group, you can use that Ring Group filter.

Calls_section_filters_by_ring_group.png

 

Filter by Agent

By clicking 'Showing All Agents' [3], you can select the calls that are associated with a particular agent. For example, to select the calls thatyou made and received you can use the Agents filter and select your name.

Calls_section_filters_by_agent.png

 

Have more questions? Submit a request

Comments

Powered by Zendesk