As an administrator, you can configure Talkdesk to automatically delete all call recordings after a predetermined amount of time. By default, accounts are set to delete recordings after 6 months.
To define the retention policy of your call recordings:
- Log in to your Talkdesk account as an Administrator.
- Select the Admin app.
- Click on Preferences .
- Scroll down to the "Storage Settings" section.
- Select the desired option from the "Delete Call and Voicemail Recordings" drop-down .
- Click on Save .
Call, voicemail, and Screen recordings older than the selected period will be periodically removed.