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Porting a Number to Talkdesk

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Talkdesk supports porting of existing numbers to your Talkdesk account. 

Currently, we can port the following types of numbers: 

  • United States:

- Mobile numbers

- Toll-free numbers

- 10-digit landline numbers (some restrictions may apply to Hawaii and Alaska numbers)

Landline/Geographic numbers in the following countries (Beta):

  • Australia
  • Austria
  • Belgium 
  • Canada (10-digit numbers)
  • Chile 
  • Czech Republic
  • Denmark
  • Dominican Republic
  • France
  • Germany
  • Greece
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • New Zealand
  • Norway
  • Poland
  • Puerto Rico
  • Romania
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • The Netherlands
  • UK (some prefixes are not supported)

National/Non-geographic numbers in the following countries (Beta):

  • Belgium 
  • Spain
  • Sweden

Toll-free numbers in the following countries (Beta):

  • Australia
  • UK

Please contact us at porting@talkdesk.com if you would like to port a number that is not within the guidelines above.

 

Process for US and Canadian numbers:

To port a number to Talkdesk, please send us an email to porting@talkdesk.com with the subject "Number Port Request", and do the following: 

1. Download, sign and attach this document to the email. It needs to be signed by the person who has administrative rights over the account with the current carrier.

2. Send us a recent receipt or bill of the phone number from your current provider, clearly showing the number and thus proving that it’s yours. This can also be a screenshot of your account showing that they billed you for the number.

 

Process for UK numbers:

1. Please download, sign and attach this document for UK geographic numbers (starting with 01 and 02), or this one for non-geographic numbers (starting with 03 and 08), to the email. Also, please make sure that you fill out the non-geographic LOA digitally, instead of being handwritten, and place your logo on the top of the document. This needs to be signed by the person who has administrative rights over the account with the current carrier.

2. Send us a recent receipt or bill of the phone number from your current provider, clearly showing the number and thus proving that it’s yours.

3. Your Company's Name, or first and last name (for residential porting).

4. Company's Address or Residential Address. Please make sure that the address is in the UK, as most of the providers based in the UK require one in order to the porting request to go through.

 

Process for German and Australian numbers:

1. Please download, sign and attach this document for German numbers. This document is for Australian requests. The document needs to be signed by the person who has administrative rights over the account with the current carrier.

2. Send us a recent receipt or bill of the phone number from your current provider, clearly showing the number and thus proving that it’s yours.

3. Company's Name, or first and last name (for residential ports).

4. Company's Address or Residential Address.

 

To ensure that the request is not rejected:

Please note that if the documents are not compliant with the following guidelines, the porting request may be rejected, causing significant delays.

Although we are strongly committed with providing you with a smooth porting process, Talkdesk cannot be deemed responsible for any incorrect submissions and delays resulting from failure to comply with the guidelines.

  • Submit the document in PDF format
  • Submit it in the correct orientation (for instance, if the pages are upside down, the document will not be accepted)
  • All data must match exactly and be consistent with the record in the existing carrier
  • The name and address on both forms must match
  • The first/last name on the LOA (Letter of Authorization) must match the signature
  • The telephone numbers you wish to port must be clearly indicated
  • If asked for a RespOrg by the losing provider, ours is: TWI01

Here you can find a list of the most common reasons why port requests are rejected.

 

How long does it take to port?

Please check this Support article for a detailed explanation.

Always contact your carrier and let them know that you plan to port your number. Sometimes when a carrier is not informed, they may cancel your number before the port is completed and this can cause a short outage. You must ensure service is maintained with the existing carrier until the port is completed.

Have more questions? Submit a request

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