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Calling an Agent or Manager (agent to agent calls)

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Talkdesk allows agents to call other agents (or their manager) directly from their Talkdesk account.

To initiate a call to another agent (or manager) who is also using Talkdesk, please follow these steps:

  • Log into your Talkdesk account.
  • Go to the Keypad on the right-hand side to access the call control functions. If the keypad is hidden, simply click on 'Show Keypad'.
  • Click on the blue 'Call an agent' icon [1].

Call_an_agent.png

  • Type the name of the agent you would like to call [2].
  • Select the desired agent [3] and the call to that agent will be initiated.

Call_an_agent_select_agent.png

 

Please note that in order to utilize this feature, both agents must have an active Talkdesk account. Additionally, agents will not show up on the list when their status is set to away, offline or busy. 

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