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Can I disable the auto-logoff due to inactivity feature?


Note: On February 21, 2022, we announced the End of Life of the Main Dialer (sometimes also referred to as “Keypad”). 

Conversations is replacing the Main Dialer. The features described below will soon be available in Conversations.

For additional information, please reach out to your Customer Success Manager.

Jump to Conversations documentation.


Yes! To do this, you will need to disable the setting called Timeout Inactivity:


  1. Log into your Talkdesk account as an Administrator.
  2. Select the Admin section [1] at the top of the page and then the Preferences tab [2].
  3. Next to "Timeout Inactivity" change the setting to "Disabled" [3].
  4. Save your changes [4].
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