Yes! To do this, you will need to disable the setting called Timeout Inactivity:
- Log into your Talkdesk account as an Administrator.
- Select the Admin section  at the top of the page and then the Preferences tab .
- Next to "Timeout Inactivity" change the setting to "Disabled" .
- Save your changes .
Note: The Timeout Inactivity feature is only available for agents using the dialer (Keypad) in Talkdesk’s main web application