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Can I disable the auto-logoff due to inactivity feature?

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Yes! To do this, you will need to disable the setting called Timeout Inactivity:

disable_inactivity.png

  1. Log into your Talkdesk account as an Administrator.
  2. Select the Admin section [1] at the top of the page and then the Preferences tab [2].
  3. Next to "Timeout Inactivity" change the setting to "Disabled" [3].
  4. Save your changes [4].

Note: The Timeout Inactivity feature is only available for agents using the dialer (Keypad) in Talkdesk’s main web application

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