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Keypad: Autocomplete Country Code (Legacy)

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Note: With Talkdesk Agent Workspace generally available, we announced — on February 21, 2022 —  the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main — which includes the feature(s) described below in this article. You may continue to use the legacy agent products until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace. 

Access the full Announcement here.

Access Talkdesk Agent Workspace documentation here.

 

 

Numbers pasted into the Talkdesk Keypad can sometimes have additional zeros or the international country code. The "Autocomplete Country Code" option formats the number for you and chooses the right prefix. The following options are available:

  • Autocomplete Country Code: OFF [1]: this is the default option and phone numbers pasted will not be changed.
  • Autocomplete Country Code: ON [2]: when enabled it will transform the phone numbers into local numbers and select the correct country code. This will make your work more efficient.

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