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Talkdesk is based on modern microservices architecture, running Active/Active containerized services which scale horizontally across AWS Infrastructure as a Service (IaaS).

To better geographically serve our customers, Talkdesk Regional Cloud is deployed on three fully independent AWS Regions including the US, Canada, and EU.

Each AWS Region has Talkdesk's services deployed in multiple AWS Availability Zones (AZ) with each AZ considered a discrete AWS Data Centre, separated from each other by a meaningful distance, containing infrastructure that is highly available and redundant from one another.

 

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