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When and how do I get billed?

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Depending on your contract, you may have recurring and/or one-time charges, as well as monthly usage charges.

One-time charges are billed once. Recurring charges are billed on the subscription day on a recurring basis. For example, an annual license is charged every year on the same day.

There are also telco and product usage costs which are billed monthly, on the first day of the month after incurring the costs. To learn more about what’s included, please refer to Usage Pricing.

Your invoices will be available on the Invoices tab

If you would like a more detailed cost report, please contact your Customer Success Manager or reach out to us directly through the Talkdesk Support Portal. Learn more about the cost report here.

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