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Deleting / removing an IVR tree

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To easily remove an IVR tree, go the IVR tab of the number, and:

Deleting_an_IVR_tree.png

  • Set the IVR Message to "None" [1].
  • Remove any associated prompts by clicking the "x" [2].
  • Save the changes [3].

 

Note: The section that allows you to choose how many times to play the message before performing an action is not a prompt, and cannot be removed ("If no number is pressed, play IVR greeting X times, then X").

 

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