Deleting / removing an IVR tree

October 15, 2019 09:29

To easily remove an IVR tree, go the IVR tab of the number, and:

• Set the IVR Message to "None" [1].
• Remove any associated prompts by clicking the "x" [2].
• Save the changes [3].

Note: The section that allows you to choose how many times to play the message before performing an action is not a prompt, and cannot be removed ("If no number is pressed, play IVR greeting X times, then X").