How can we Help?

Deleting / removing an IVR tree


To easily remove an IVR tree, go the IVR tab of the number, and:


  • Set the IVR Message to "None" [1].
  • Remove any associated prompts by clicking the "x" [2].
  • Save the changes [3].


Note: The section that allows you to choose how many times to play the message before performing an action is not a prompt, and cannot be removed ("If no number is pressed, play IVR greeting X times, then X").


All Articles ""
Please sign in to submit a request.