Note: The features described below are only available for accounts using Talkdesk Classic Inbound Routing. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available for sale for new customers. New accounts will only be able to configure inbound routing behavior through Studio.
This can occur when your account settings are set to "ring more than one agent at the same time", if they are available. Should the call be picked up by another agent, it would prevent you from accepting or rejecting the inbound calls.