Can I add a form on my website or app so my customers can request an agent to call them?

Yes, with Talkdesk Callback API.

This API is available to Enterprise customers. Contact support@talkdesk.com to retrieve access tokens and enable Callback API for your account.

Callback API can be used by your customers wanting to initiate callback calls from a website or application (e.g. web-to-lead form).

It behaves exactly like queue callback calls, where the agents will receive an inbound call which they have to accept. This generates the outbound call.

Learn more about the queue callback flow and check our documentation about Talkdesk Callback API.