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I have two different automations enabled for but the second does not execute. Why?

Follow does not allow the creation of multiple cases associated with the same Talkdesk call or voicemail. However, it is possible to create a case when a call starts and append a note at the end of the call with additional information. 

If you want to create a case when the call starts we suggest you to use the following automated task:

  • When a call is answered in Talkdesk then create an email/phone case in 

If you want to update this case with information about who took the call, the record and eventually the call disposition you can use: 

  • When an inbound call ends in Talkdesk then add a note in The note will be associated with the case created.
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