How can we Help?

How do I configure the waiting queue or transfer music?


When enabled, if a customer is sent to the waiting queue or is on hold waiting to be transferred, we play the default music.

You are welcome to customize your waiting queue and/or hold music. Please send the audio files (mp3 or wav) that you would like your callers to hear and we can upload and configure them for you.

Have more questions? Submit a request


  • Avatar
    Greer Davis

    but HOW do I enable the music?

  • Avatar
    Sara Costa

    Hi Greer, the default music will play as long as your waiting queue is not disabled. Follow the instructions here to confirm that is not the case:

    If this does not answer your query, please email our support team: so we can better understand the issue you're experiencing and assist you.

Powered by Zendesk