When enabled, if a customer is sent to the waiting queue or is on hold waiting to be transferred, we play the default music.
You are welcome to customize your waiting queue and/or hold music. Please send support@talkdesk.com the audio files (mp3 or wav) that you would like your callers to hear and we can upload and configure them for you.
but HOW do I enable the music?
Hi Greer, the default music will play as long as your waiting queue is not disabled. Follow the instructions here to confirm that is not the case: https://goo.gl/e1ra9W
If this does not answer your query, please email our support team: support@talkdesk.com so we can better understand the issue you're experiencing and assist you.