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Call Conferencing

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Call conferencing allows you to add guests to a call. A guest can be another agent, a manager or a customer/prospect/lead:

To add one or more guests for a conference call:

  • Click the 'Add Guest' button [1] while on the line with your first caller:

Keypad_Add_Guest_button.png

 

  • Your keypad will then look like this:

Add_Guest_Keypad__buttons.png

  • Add a new agent or manager to the call by simply clicking the name or the “+” sign next to the name [2]:

- Agents who are logged in and available to receive calls will have a green dot next to their names: 

- Agents who are in any Away status will display an orange icon next to their names:  They may or may not be free to accept the call.

  • You can also add a person who is not a Talkdesk agent or manager by typing in their phone number under 'External number' [3].
  • Keep 'with IVR' selected as this will bypass the IVR of the external number, if it exists [5].
  • When you're ready, click 'Add External User' [6] (the new agent's or external phone will immediately start ringing).

Once accepted, the new agent or customer is automatically added to your conference call, and you can start your multi-way conversation.

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