Selecting the Outbound Caller ID

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Note: With Talkdesk Agent Workspace generally available, we announced — on February 21, 2022 —  the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main — which includes the feature(s) described below in this article. You may continue to use the legacy agent products until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace. 

Access the full Announcement here.

Access Talkdesk Agent Workspace documentation here.

 

With Talkdesk, if your administrator has enabled custom outbound caller ID permissions, you can choose which phone number to display as the caller ID when making a call.

When this option is enabled, a dropdown menu is displayed, allowing you to select your desired outbound caller ID per call:

 

Configuring_an_outbound_caller_id_callbar.png

Once a phone number has been selected, it will be used for all your outbound calls until the outbound caller ID phone number is changed again, or the Default option is selected: in this case, Talkdesk automatically determines the best number to use based on the phone number you are calling. 

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