Talkdesk allows you to label contacts and associate tags with them. A tag is a label that is applied to the contact for identification purposes. For example, you can apply a tag called “vip” to your best customers or tag a list of contacts associated with a marketing campaign. This can be useful for viewing and compiling lists of all partners, leads, qualified leads, unresponsive contacts etc.
To do this, there is a separate dropdown menu. [1]
Just select the tag name that you would like to sort the list by and the result will be a list of all contacts that have that tag.
By default, only 25 contacts are displayed at a time. If you click on the arrows at the bottom of the page, you will see the next 25 contacts [2].
Adding and Removing Contact Tags
To add a new tag (i.e. “hot lead”, “prospect”, “vip”, etc.) to a contact, simply open the contact profile and type the tag name in the box labeled “Add tag”.
To remove a tag from the contact, open the contact and click the “x” next to the tag name.
When a CSV list is uploaded, a particular tag is associated with that list so you can access all related contacts.
This can be a powerful tool in increasing team's efficiency when calling contact lists, using our One Click List Dialing feature.
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