Before following the steps below, make sure SIP has been enabled for your account and agents have their SIP credentials. To learn more, please read the article Can I use SIP devices with Talkdesk? 

In Polycom: 

Select “SIP” Settings:

Under Server 1 enter the following details:

• Server: phone.plivo.com
• Port: 5060
• Transport: TCPpreferred
• Expires: 300

  

 

Under “Lines”:

 

• Address: <username> (shouldn’t include @phone.plivo.com in the username)
• Authentication User ID: <username> (shouldn’t include @phone.plivo.com in the username)
• Authentication Password: <password>
• Label: anything you like, as it will appear on the phone’s LCD

 

Click “Submit".

⚠️ Note: Some limitations apply when using SIP phones with Talkdesk. You need to configure your device settings to receive calls on SIP phones.