Before following the steps below, make sure SIP has been enabled for your account and agents have their SIP credentials. To learn more, please read the article Can I use SIP devices with Talkdesk?
In Polycom:
Select “SIP” Settings:
Under Server 1 enter the following details:
- Server: phone.plivo.com
- Port: 5060
- Transport: TCPpreferred
- Expires: 300
Click “Submit”
Under “Lines”:
- Address: <username> (shouldn’t include @phone.plivo.com in the username)
- Authentication User ID: <username> (shouldn’t include @phone.plivo.com in the username)
- Authentication Password: <password>
- Label: anything you like, as it will appear on the phone’s LCD
Click “Submit".
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⚠️ Note:
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