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Polycom SoundPoint IP 335 Instructions

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Before following the steps below, make sure SIP has been enabled for your account and agents have their SIP credentials. To learn more, please read the article Can I use SIP devices with Talkdesk? 

 

In Polycom: 

Select “SIP” Settings:

 

Under Server 1 enter the following details:

  • Server: phone.plivo.com
  • Port: 5060
  • Transport: TCPpreferred
  • Expires: 300
Click “Submit
  
 
Under “Lines”:
 
  • Address: <username> (shouldn’t include @phone.plivo.com in the username)
  • Authentication User ID: <username> (shouldn’t include @phone.plivo.com in the username)
  • Authentication Password: <password>
  • Label: anything you like, as it will appear on the phone’s LCD
 
Click “Submit".

⚠️ Note:

 

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