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Polycom SoundPoint IP 335 Instructions

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Note: Talkdesk can only provide best efforts support and is not responsible for configuring your specific SIP devices (since there are so many permutations). However, if you need a more detailed SIP setup, we will be happy to assist and provide all required information to your network team, but are unable to configure or provide details that are specific to your network. 

 

Before configuring the software, each agent will need to get their SIP credentials. 

Agents can access this information by clicking their names on the top right corner and selecting “Settings” from the dropdown menu:

Agent_Settings.png

In case they don't have these permissions, these will need to be provided by an account Admin by accessing the Agents tab and selecting each agent's name:

Request_SIP_credentials.png

Once in the Agent's settings, click the 'Request SIP Credentials' button to receive an email with a link to the SIP credentials:

SIP-Agent_Settings.png

Note: This link as an expiration period of 10 minutes or one visit.

SIP_new.png

 

In Polycom: 

Select “SIP” Settings:

 

Under Server 1 enter the following details:

  • Server: phone.plivo.com
  • Port: 5060
  • Transport: TCPpreferred
  • Expires: 300
Click “Submit
  
 
Under “Lines”:
 
  • Address: <username> (shouldn’t include @phone.plivo.com in the username)
  • Authentication User ID: <username> (shouldn’t include @phone.plivo.com in the username)
  • Authentication Password: <password>
  • Label: anything you like, as it will appear on the phone’s LCD
 
Click “Submit".

Note: Some limitations apply when using SIP phones with Talkdesk.

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