Note: Talkdesk can only provide best-efforts support and is not responsible for configuring your specific SIP devices. Since there are so many permutations and models, we are unable to provide guidelines that work seamlessly with all devices. We are also unable to configure or provide details that are specific to your network. However, if you need a more detailed SIP setup, we will be happy to assist you and provide all required information to your network team. Learn more about SIP clients: Networking Details.

Before following the steps below, make sure SIP has been enabled for your account and agents have their SIP credentials. To learn more, please read the article Can I use SIP devices with Talkdesk? 

In Polycom: 

Select “SIP” Settings:

Under Server 1 enter the following details:

• Server: phone.plivo.com
• Port: 5060
• Transport: TCPpreferred
• Expires: 300

  

 

Under “Lines”:

 

• Address: <username> (shouldn’t include @phone.plivo.com in the username)
• Authentication User ID: <username> (shouldn’t include @phone.plivo.com in the username)
• Authentication Password: <password>
• Label: anything you like, as it will appear on the phone’s LCD

 

Click “Submit".

Note: Some limitations apply when using SIP phones with Talkdesk.