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Polycom SoundPoint IP 335 Instructions


Before following the steps below, make sure SIP has been enabled for your account and agents have their SIP credentials. To learn more, please read the article Can I use SIP devices with Talkdesk? 


In Polycom: 

Select “SIP” Settings:


Under Server 1 enter the following details:

  • Server:
  • Port: 5060
  • Transport: TCPpreferred
  • Expires: 300
Click “Submit
Under “Lines”:
  • Address: <username> (shouldn’t include in the username)
  • Authentication User ID: <username> (shouldn’t include in the username)
  • Authentication Password: <password>
  • Label: anything you like, as it will appear on the phone’s LCD
Click “Submit".

⚠️ Note:


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