New:
- Outbound Caller ID selection now considers a Contact’s area code when Account has a phone number with matching area code (US numbers only)
- You can now request that a Call Report be sent via email instead of being downloaded, reducing wait time.
- You are now able to see which tags are associated to each individual recording in the Voicemails tab
- Any Custom Fields defined in your Talkdesk Account can be used when setting up an Automated Task for an Integration
Fixed:
- Fix error message displayed when configuring Zendesk with wrong email
- Correct display issue for tags that started with a number
- Fix issue when there are extra spaces in Contact’s email field which didn’t allow it to be saved
- Fix Freshdesk synchronization where ticket status wasn’t being converted correctly
- Fix whitespace issue when entering Desk.com integration information was inserted and caused an error
- Speed up the Live Calls listing in the Reporting section
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