How can we Help?

I entered in an external number for one of my agents and it says that calls will be routed to that number if forward to phone is enabled. How do I enable that?


Forward to phone can be enabled by doing the following:

  • Log into Talkdesk as an Administrator.
  • Select the 'Admin' section.
  • Select the 'Preferences' tab.
  • Scroll down to 'Routing Settings': here you have the option to forward calls to external phones if all agents are busy or when it is more convenient for you and your team.
Have more questions? Submit a request


Powered by Zendesk