How do I enable forward-to-phone? – Knowledge Base

How do I enable forward-to-phone?

Last Updated May 17, 2023 13:51

Forward-to-phone can be enabled by doing the following:

Log in to Talkdesk as an Administrator.
Select the 'Admin' section.
Select the 'Preferences' tab.
Scroll down to 'Device Settings' and select 'Multiple Device Mode': in 'Receive Calls on External Phone', you can choose when your agents receive calls in an external phone.

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