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How do I enable forward-to-phone?

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Forward-to-phone can be enabled by doing the following:

  • Log in to Talkdesk as an Administrator.
  • Select the 'Admin' section.
  • Select the 'Preferences' tab.
  • Scroll down to 'Routing Settings': here you have the option to forward calls to external phones if all agents are busy or when it is more convenient for you and your team.
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