How do I enable forward-to-phone?

Forward-to-phone can be enabled by doing the following:

  • Log in to Talkdesk as an Administrator.
  • Select the 'Admin' section.
  • Select the 'Preferences' tab.
  • Scroll down to 'Device Settings' and select 'Multiple Device Mode': in 'Receive Calls on External Phone', you can choose when your agents receive calls in an external phone.
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