How do I add an administrator to my account?

To add a new administrator to your account, you can either create a new user with the Administrator role, or assign that role to an existing user.

To assign the Administrator role to an existing user, please follow these steps:

  • Log in to your Talkdesk account.
  • Go to Admin > Agents.
  • Tick the box next to the user(s) whose role you want to change.
  • In the “Actions” drop-down list, select Assign Role.
    • A new window will pop up showing all available roles.
  • Select the Administrator role and hit Save.

Learn more about roles in Roles and Permissions.

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