The time it takes to port existing phone numbers may vary depending on the location:
- US: 48 hours to 3 weeks;
- UK: 6 weeks;
- Canada: 4 to 6 weeks;
- Germany/Australia: up to 8 weeks;
- All other locations: up to 8 weeks;
- Bulk ports (50 phone numbers or more): up to 8 weeks.
The most common port requests we receive are US ports, for which the porting process takes between 2 to 4 weeks, starting from the day when we receive the required documentation from you. However, please note that there have been some instances of the porting process being completed in 48 hours. The amount of time varies depending on the carriers involved. Any rejection by the carriers due to incorrectly submitted information can cause delays.
In US porting requests, we pre-add your phone numbers into your Talkdesk account a few days after the request is submitted. We do this so that you can configure your numbers in preparation for the actual porting date.
For other countries, such as Australia, Canada, and New Zealand, we only pre-add your phone numbers into your Talkdesk account when we receive a preliminary porting date from our telecom provider. This should still give you enough time to configure your numbers.
To minimize the amount of time it takes to port a phone number, we suggest that you pro-actively contact your carrier first to inform them of your intention to port, and request a Customer Service Record (CSR) before submitting your porting forms. The details need to match 100%, otherwise, the port will be rejected by the carrier.