Is there a way to have ringing tone come through the speakers and the phone call through the headset?

Unfortunately, we do not control the way the operating systems control audio devices. 

To ensure that your agents are notified when there is an incoming call, even if they are not wearing the headset, you can enable Desktop Notifications. Desktop Notifications allow your agents to see a pop-up notification as the phone rings, even if the browser is minimized.

All Articles ""
Please sign in to submit a request.