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Desktop notifications not displaying

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If your Desktop Notifications stopped working, please verify (or ask an administrator to do so) that they are enabled in the 'Preferences' tab of the 'Admin' section of your Talkdesk account. The value of "Desktop Notifications Enabled” should be set to 'Yes':

Desktop_notifications_Enabled_Yes.png

 

To turn notifications on or off in Google Chrome:

  • Go to Chrome Settings from the button in the top-right corner: Google_Chrome_menu.png
  • Alternatively, open the address chrome://settings
  • Scroll down and click on 'Advanced'.
  • In the 'Privacy and security' section, click on 'Content settings':

Chrome_Settings_Content.png

 

  • Click on 'Notifications'.
  • Click the toggle to select your preferred permission level for future notification requests:
    • Ask before sending (recommended): Select this option if you want Google Chrome to alert you whenever a site wants to show you notifications.
    • Block: Select this option to automatically deny sites from showing you notifications.
  • To edit the permissions for a specific URL, simply click on the three-dot icon and select 'Allow' or 'Remove'. 

Chrome_Settings_Notifications.png

 

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Comments

  • Avatar
    Moepwintphyu

    It's not working.

  • Avatar
    Inês Costa

    Hello @Moepwintphyu, thank you for your comment. In order to better investigate what is causing notifications not to work, could you kindly send an email to support@talkdesk.com? Please provide as many details as possible. Thank you. Best Regards

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