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Logging Dispositions


Whether you are using Callbar or the Keypad, after a call is finished, you will see a pop-up window allowing you to select a call summary from a predefined drop-down menu list. For example, you may be able to select from “Left voicemail”, “Wrong number”, “Follow up immediately”, “Disconnected number”, or "Potential sale".

Note: For agents to use this feature, an administrator needs to configure Dispositions beforehand and make sure that the Call Disposition Dialog is enabled.


Logging a Disposition in Callbar

Select a disposition from the list [1]:



You can also add a note to the call [2]:



Press Log [3] and this information will be displayed on the “Activity” tab of the contact’s profile.


Logging a Disposition in the Main Web Application

Logging a disposition in the main web application is very similar to logging a disposition in Callbar.


Select a disposition from the list [1]:


You can also add a note to the call [2]:


Press Log [3].

Dispositions are a simple, yet powerful tool that keeps the entire team on the same page and allows for a quick overview of previous conversations when on the phone with a customer.

It also allows managers to gain a comprehensive understanding of metrics that are most meaningful to them.

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