Product Notice: End of Support for Callbar and Legacy Agent Tabs (Calls, Contacts, Voicemails)

Published: Mar 1, 2023

Today, Callbar and Legacy Agent tabs (Calls, Contacts, Voicemails) have reached End of Support, meaning that from now on only severe issues will be addressed. Please keep in mind that the End of Life date will be September 1, 2023.

 

What action is required?

The upgrade process is straightforward and fully self-service to provide you with maximum flexibility. We recommend that you review the Talkdesk Knowledge Base and Academy content linked below to fully understand the upgrade process and plan your strategy accordingly.

 

What is included with this upgrade?

Talkdesk Agent Workspace is accessible from anywhere, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.

Talkdesk Agent Workspace is a significant enhancement over the legacy Talkdesk agent experience. All the tools and data your agents need to quickly resolve customer issues are now unified in a “single pane of glass,” providing streamlined workflows and rich customer context across the entire customer journey.

Talkdesk Conversations, Activities, Voicemails, and Contacts are the core components of the Agent Workspace, but any Talkdesk, third-party, or internal application can be easily extended into Talkdesk Workspace as a card or a tab to create the ideal interface for your organization.

 

What is the impact of this upgrade?

With this enhancement, comes the End of Life of our legacy Agent products — Talkdesk Callbar and associated Agent tabs in Talkdesk Classic (EOL Sep 1, 2023). You may continue to use the legacy agent products until the EoL dates. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the product. Only severe usability issues will be addressed. Upon the End of Life, Talkdesk will no longer provide service or support, and the applications will be removed from access at the End of Service date.

 

Are there more resources to help?

Yes, we have created many resources you can explore. All the resources can be accessed through our Upgrade ToolKit website. Of the available resources, these are the most requested:

If you have any questions, reach out to your Customer Success Manager or customersuccess@talkdesk.com to discuss the upgrade process in more detail.

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