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Talkdesk AppConnect: Installing Tap My Back


Tap My Back is available for install! Here's a little information about Tap My Back:

Even though recognition and feedback are the foundations of employee engagement, both lose their effect when given out-of-context. That’s why recognition should be always one tap away, wherever you are. Tap My Back includes: Peer-to-peer recognition, Recognition wall, 360 degree feedback, Instant notifications, Insights & analytics on team behavior, Customization to better suit the team goals and Check your profile stats. Tap My Back is the app every team leader looking to improve employee engagement, workplace performance and team motivation needs. Try it now with your team, it’s free!

For more information, please see their AppConnect listing.



Users with permission to install apps can click "Install" from the AppConnect listing page. This will launch an installation wizard within Talkdesk. Please note that apps are installed for the account.

All users with the default Admin role have the ability to install apps. We recommend installing the app for all Admins so they can also launch and manage the app. Otherwise, you may want to create a separate "AppConnect Admin" role if you want to restrict this capability.

During the installation flow, select which users you would like to be able to access the Tap My Back app.

Since Tap My Back is an employee recognition app for managers and their teams, we recommend installing it for all account users.




Data Access:

When you install Tap My Back, it will grant Tap My Back access to user information and account details. It also provides single sign-on for a seamless integration with Tap My Back.




For more information about Tap My Back, please visit their website.


Application Access:

By default, any user with the default Admin or Supervisor role will be able to launch the Tap My Back app once it is installed for those users.

For users with an Agent or custom role, please ensure that the AppConnect Applications permission is enabled from Admin > Roles so that the My Apps dropdown is visible to launch apps:





To uninstall Tap My Back for specific users, hover over the app in the My Apps dropdown to surface the settings management icon:



From there, simply click Users and deselect the users whose access you want to revoke:



To uninstall Tap My Back for the entire account, click the 'Uninstall app' icon at the bottom left.


Note: The application will be uninstalled for all users and any data or configuration will be deleted. This action cannot be undone!



All applications come with a free 30-day trial.

Should you choose to purchase, it will continue month-to-month without any contract. App purchases will show up as an additional line item on your Talkdesk invoice.


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