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Talkdesk AppConnect: Installing Eyeson

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eyeson is available for install! Here's a little information about eyeson:

eyeson is a room based video conferencing app providing online meeting rooms. Level up your communication and start instant video meetings directly within your Talkdesk account to connect with your customers or other agents. Eyeson helps to easily identify your customer’s issues and guide them through troubleshooting. Discuss issues with other agents and quickly invite customers or even guests to join the conversation. Thanks to Single Stream Technology, eyeson meeting rooms are not affected by the number of active participants therefore providing HD quality while keeping your bandwidth low.

For more information, please see their AppConnect listing.

 

Installation:

Users with permission to install apps can click "Install" from the AppConnect listing page. This will launch an installation wizard within Talkdesk. Please note that apps are installed for the account.

All users with the default Admin role have the ability to install apps. We recommend installing the app for all Admins so they can also launch and manage the app. Otherwise, you may want to create a separate "AppConnect Admin" role if you want to restrict this capability.

During the installation flow, select which users you would like to be able to access the eyeson app.

Since eyeson provides video conferencing features for interaction with customers and members of your team, we recommend installing it for all account users.

Eyeson_install_step_2_of_3.png

 

Data Access:

When you install eyeson, it will grant eyeson access to user information and account details. It also provides single sign-on for a seamless integration with eyeson.

Data_Access_.png

After activation of your trial account, eyeson will ask you to set up your audio and video settings. For more information about eyeson, please visit their website.

 

Application Access:

By default, any user with the default Admin or Supervisor role will be able to launch the eyeson app once it is installed for those users.

For users with an Agent or custom role, please ensure that the AppConnect Applications permission is enabled from Admin > Roles so that the My Apps dropdown is visible to launch apps:

Agent_role_Appconnect.png

 

Uninstall:

To uninstall eyeson for specific users, hover over the app in the My Apps dropdown to surface the settings management icon:

eyeson_uninstall.png

 

From there, simply click Users and deselect the users whose access you want to revoke:

eyeson_uninstall_users.png

 

To uninstall eyeson for the entire account, click the 'Uninstall app' icon at the bottom left.

Note: The application will be uninstalled for all users and any data or configuration will be deleted. This action cannot be undone!

 

Billing:

All applications come with a free 30-day trial.

Should you choose to purchase, it will continue month-to-month without any contract. App purchases will show up as an additional line item on your Talkdesk invoice.

 

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