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Logging in to Talkdesk Callbar

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Talkdesk Unified Login system streamlines the login process by providing access to all Talkdesk applications. This means that, once you log in to Callbar you will also be able to access all Talkdesk applications, including AppConnect apps, Talkdesk main web application and your default integration (eg. Salesforce, Zendesk, Desk), while also being able to use your preferred SSO provider.

To log in to Callbar simply follow these steps:

 

Step 1

  • Type in your domain name and press 'Next': (Typically this is the name of your company. Account names can only contain lowercase alphanumeric characters and hyphens.)

Callbar-logging-In-Domain.png 

A browser authentication page automatically pops open outside Callbar, where you are requested to type in your email and password:

Logging_into_Talkdesk_Callbar.png

If you do not immediately see this page, click the Callbar browser link where it says: “Please input your credentials into the browser”.

Note: Make sure that Google Chrome is set as your default browser.

  

Step 2

Type in your Talkdesk credentials and press the ‘Login’ button. Alternatively, use your SSO credentials and press the button 'Login with' (Microsoft, GoogleSalesforce, OktaOneLogin or SAML credentials, depending on your account settings).  

Note: If you have forgotten your password, press the ‘Forgot password?’ link

Once the credentials entered are valid, you are automatically logged in to Callbar:

 Callbar-Updates.png

That's it! You can now start making and receiving calls using Talkdesk Callbar and access your default integration or Talkdesk main web application at any time without being requested to log in again.

Note: For security reasons, the authentication token is renewed and you will be requested to log in again after 24 hours.

Also note that, if you are going to be logged in to the Talkdesk main web application and Callbar at the same time, you must configure widget mode. This will ensure that calls only go through Callbar and don't ring in both places simultaneously.

 

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