New:
- Talkdesk admins can now configure Talkdesk to automatically pop a new Salesforce case into an agent’s screen when a case is created. This Case Pop ensures that agents can begin to log call details as soon as a call begins, rather than manually searching for the case
Enhancements:
- We’ve upgraded the admin setup wizard in Talkdesk for Salesforce with a new look and feel.
Fixes:
- Fixed the 1s difference between Talkdesk Activity Detail and Call reports.
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