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Release Notes | November 2, 2017 | Talkdesk for Salesforce Version 2.9

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New:

  • Talkdesk admins can now configure Talkdesk to automatically pop a new Salesforce case into an agent’s screen when a case is created. This Case Pop ensures that agents can begin to log call details as soon as a call begins, rather than manually searching for the case

 

Enhancements:

  • We’ve upgraded the admin setup wizard in Talkdesk for Salesforce with a new look and feel. 

 

Fixes:

  • Fixed the 1s difference between Talkdesk Activity Detail and Call reports.

 

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