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Talkdesk AppConnect: Installing Snapsolv

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Snapsolv is available for install! Here's a little information about Snapsolv:

SnapSolv is a smart customer messaging platform for Sales & Support teams to engage customers on Web (Live Chat, Virtual Assistance or Self-service), SMS and social channels (FB Messenger and Twitter DM) all from a single unified interface. With fully customizable Chat widget, and easy integration to add FB messenger and SMS channels, a business can start chatting with customers within minutes. Additionally, with a knowledge base for customer self-service, Snapsolv offers a complete customer support solution in a cloud. Powered by AI and Machine learning, Snapsolv is your smart choice to support customers in the messaging era.

For more information, please see their AppConnect listing.

 

Installation: 

Users with permission to install apps can click "Install" from the AppConnect listing page. This will launch an installation wizard within Talkdesk. Please note that apps are installed for the account.

All users with the default Admin role have the ability to install apps. We recommend installing the app for all Admins so they can also launch and manage the app. Otherwise, you may want to create a separate "AppConnect Admin" role if you want to restrict this capability.

During the installation flow, select which users you would like to be able to access the Snapsolv app. Since Snapsolv is a a smart customer messaging platform for Sales & Support teams to engage customers, we recommend installing it for all account users.

SnapSolv-Add_Users.png

 

Data Access: 

When you install Snapsolv, it will grant Snapsolv access to historical and realtime data feeds, account details and recordings. User information will also be used to sync across both platforms. This app requires access to these resources so that we can populate pre-configured dashboards, depending on your selected template.As a result, any user who can access the app will be see historical and real-time data for the account.

Data_Access_Teleopti.png

After activation of your trial account, Snapsolv will load historical and realtime Talkdesk data and continue updating on a daily basis. Please note that, when you install Snapsolv, it will take up from one to 3 hours to load historical data. For more information about how Snapsolv can help you visualize your Talkdesk data, please visit their website.

Note: Snapsolv only has read access to your Talkdesk data.

 

Application Access: 

By default, any user with the default Admin or Supervisor role will be able to launch the Snapsolv app once it is installed for those users.

For users with an Agent or custom role, please ensure that the AppConnect Applications permission is enabled from Admin > Roles so that the My Apps dropdown is visible to launch apps:

Agent_Permissions_Teleopti.png

 

Uninstall:

To uninstall Snapsolv for specific users, hover over the app in the My Apps dropdown to surface the settings management icon:

Snapsolv_settings.png

From there, simply deselect the users whose access you want to revoke:

Snapsolv_uninstall.png

To uninstall Snapsolv for the entire account, click the 'Uninstall app' icon at the bottom left.

Note: The application will be uninstalled for all users and any data or configuration will be deleted. This action cannot be undone!

 

Billing:

All applications come with a free 30-day trial.

Should you choose to purchase, it will continue month-to-month without any contract. App purchases will show up as an additional line item on your Talkdesk invoice.

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