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Voicemail Greetings on Callbar Electron (Closed Beta)

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Note: This feature is currently in Closed Beta and available on Talkdesk Callbar Electron only.

Please contact support@talkdesk.com or your Customer Success Manager if you wish to enable it.

 

With the new Voicemail greetings feature, agents with dedicated lines will be able to record and set their own voicemail greetings from Callbar (Electron).

Note: This feature is only available for agents with dedicated lines.

Voicemail_greetings_Electron.png

 

To use this new feature, click open the menu on the top left corner and select the ‘Voicemail greetings’ option [1].

 

Recording a voicemail greeting

To record a voicemail greeting, click on 'Record' [2].

It will immediately start recording, so make sure that you have the correct Audio Input in the settings.

 

Voicemail_greetings_Record.png

 

Press the stop button [3] when you want to stop recording.

 

Voicemail_greetings_stop_recording.png 

 

Listen to the recording by pressing the play button. You can also download it, so that you can reuse it later. Choose if you want to save the current recording as the voicemail greeting. Or, you can try again and re-record. [4]

 Voicemail_greeting_save.png

If you press 'Save', the recording will automatically be set as your voicemail greeting. If you no longer want to use the greeting that you have added, you can simply delete it [5].

 

Voicemail_greeting_saved.png

 

 

Uploading a voicemail greeting

Instead of recording a greeting, you can select 'Upload' to add a file from your computer [2].

The file needs to be in the MP3 or WAV format and have a size of up to 1MB.

Note: You are only able to have one Voicemail greeting set at a time. So, if you record or upload a new file, you will overwrite the existing greeting.

You can also delete and download an uploaded file and repeat the process until you are happy.

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