Note: This feature is currently in Closed Beta and available on Talkdesk Callbar only.
Please contact firstname.lastname@example.org or your Customer Success Manager if you wish to enable it.
Voicemail drop is a feature that allows your agents to save time when leaving voicemails on outbound calls. Countless time is often wasted by agents repeating a similar message over and over to a customer or prospect. Voicemail drop helps solve this inefficiency by allowing the agent to leave a personal pre-recorded voicemail message with ease using Callbar.
Recording or uploading a personal pre-recorded message
To use Voicemail Drop you must first record or upload the voicemail message you want to use.
To do this, simply follow these steps:
- Open the Callbar menu  in the top-left corner.
- Click the Voicemail drop  option.
- Click the 'Record' button  to record a new message. It will immediately start recording your message using the audio input device set for your Callbar. You can re-record it as many times as you wish. When ready, click the 'Save' button.
- Alternatively, click the ‘Upload Audio File’ button  and locate and select the file you want to use from your computer.
For our Closed Beta launch, file upload is limited to 1 MB.
- Once the upload is complete a ‘Voicemail uploaded’ confirmation message is displayed and your file name will be visible under ‘Active Voicemail Message’:
You can now start dropping your voicemail message once you reach the voicemail of a caller.
Dropping the pre-recorded voicemail message while on a call
Place an outbound call and wait for the voicemail message to be announced. As soon a you hear the voicemail beep, you’re now able to drop your pre-recorded message. To initiate the voicemail drop, press the voicemail drop button  or use the hotkey ALT-D (Option-D on some Mac keyboards):
The call will then terminate on your end but continue to play on the callee’s end. A ‘Voicemail message dropped’ confirmation is displayed and you can now fill out the disposition screen if applicable:
It’s as simple as that! You’re now immediately ready to move onto your next call.