Welcome to AppConnect! You now have the ability to install 3rd party applications directly into Talkdesk with a click of a button. All applications come with a free 30 day trial and, should you choose to purchase, will continue month-to-month without any contract. After using AppConnect, you’ll quickly see how new technology like voice analytics, quality assurance, and productivity tools can help improve your contact center. Take a moment to review how to install apps in your account, then check out one of the apps below!
Below is installation information about the apps that are currently install-ready.
- Installing TalkIQ: a voice analytics solution that provides insights from your call recordings
- Installing Performetric: a monitoring system that helps track agent fatigue from their keyboard and mouse interactions
- Installing Simple Emotion: a voice analytics solution that focuses on understanding caller intent and sentiment from your call recordings
- Installing PlayVox: a quality assurance software that you can use to analyze your call recordings and identify areas of improvement
- Installing AutoReach: a power dialer for Talkdesk Callbar
- Installing Deepgram: a voice analytics solution that helps you auto-categorize and predict call dispositions
- Installing Ytica: an out-of-the-box reporting and analytics tool built on years of contact center experience
- Installing Datatron: an AI for managing your contact center operations (data model requires 100K calls)
If you have any feedback about the installation process or your experience with specific apps, please direct them to firstname.lastname@example.org.