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Does Talkdesk Offer Training for Customers?



Talkdesk Academy is a free online resource where Agents, Supervisors, and Admins can learn more about Talkdesk.

Talkdesk Academy is open to agents, supervisors, and admins, offering training suited to all experience levels. These courses have been handcrafted by our product team and are ideal for training new team members, offering them a chance to get up to speed on our tools before they begin using the product. The courses aren’t restricted to new users - there’s always room for existing users to learn something new.

These courses contain instructive videos and short quizzes to test the information presented in the videos.

There are also soft skills courses with PDF guides that give you suggestions, tricks, and guidelines to make the most of your experience in Talkdesk, whether you’re an agent, a supervisor, or an administrator.

There is no time limit to complete the courses and the lessons can be taken at any time, so you can finish them whenever your schedule allows.

After completing all the lessons in a particular course, new graduates will be able to download a badge to showcase their new Talkdesk training. This badge can be downloaded and even added on LinkedIn.

We are working on new courses and constantly thinking of new topics, so keep checking back to see what is available. Also, feel free to send your suggestions and comments to

You can learn more about Talkdesk Academy here.

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