We have now launched Talkdesk Academy, a free online resource where Agents, Supervisors and Admins can learn more about Talkdesk.
Talkdesk Academy is open to agents, supervisors and admins, offering training suited to all experience levels. These courses have been hand-crafted by our support team and are ideal for training new team members, offering them a chance to get up to speed on our tools before they begin using the product. The courses aren’t restricted to new users, there’s always room for existing users to learn something new.
These courses contain instructive videos and short quizzes to test the information presented in the videos.
There are also soft skills courses with PDF guides that give you suggestions, tricks and guidelines to make the most of your experience in Talkdesk, whether you’re an agent, a supervisor, or an administrator.
There is no time limit to complete the courses and the lessons can be taken at any time, so you can finish them whenever your schedule allows.
After completing all the lessons in a particular course, new graduates will be able to download a Certificate of Completion to showcase their new Talkdesk training. This certificate can be downloaded and even added on LinkedIn.
We launched the Academy with three training courses and we’ve added new courses since then. We’re also currently working on new courses and constantly thinking of new topics, so keep checking back to see what is available.
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