Release Notes | April 12, 2017

New:

• Sentiment (Open Beta). As part of our ongoing effort to improve your customer service experience, we want you to better understand the "sentiment" of your caller.
• Sentiment Reporting. A new 'Sentiment' tab has been added to the Reporting section allowing Supervisors to analyze their customer’s satisfaction metrics.
• Integration with Front. This integration enables records of calls to be placed into a shared Talkdesk inbox in Front. It is designed to keep records of all missed calls, voicemails and inbound/outbound calls.
• SMS for Salesforce is now available in beta.

Enhancements:

• Call Reports new Sentiment metrics. As part of the Sentiment Beta release, we are introducing 4 new metrics for the Calls Report.

Fixes:

• In some instances Callbar was not changing agent status to offline after closing out.