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Reporting API

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The Talkdesk Reporting API is an advanced programmatic method to access historical report data in Talkdesk, and it's available for customers on our Enterprise plan.

With the Talkdesk Reporting API you can:

  • Extract a raw log of all calls made in Talkdesk.
  • Extract a raw log of all agent status changes made in Talkdesk.
  • Integrate your Talkdesk data with other business applications ie: Workforce Management, Analytics, Business Intelligence, Data Warehouse tools, etc.
  • Build your own custom dashboards.
  • Perform data analysis and forecasting, as well as help staff your call center more effectively.

 

Please note the following additional information about the Reporting API:

  • It is an asynchronous API for accessing historical data programmatically. i.e. developers will programmatically submit a request for a report, wait for the the request to process, then programmatically download the report once it has been created. It is unrelated to the Scheduled Reports available in our main web application and available to all customers. 
  • The time it takes our system to take a request and provide the report will vary based on traffic and report size.
  • Our Reporting API does not provide access to real-time data. It is strictly for accessing historical call and agent status data, and only results from an hour past the request or older will be available (e.g. if you make the request at 2pm, you can only generate a report for results generated at 1pm or older).
  • Endpoints may be subject to change, so you should ensure that you have a development team available to make changes as Talkdesk continues to tweak the APIs, based on feedback. We will notify you in advance of breaking changes.

To request access please reach out to your Customer Success Manager (CSM) or email our support team: [email protected]

Documentation for the Reporting API is available here.

 

 

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