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Installing Callbar Chrome App Automatically in G Suite

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Callbar Chrome App has the same design and is at feature parity with Callbar App. All current Callbar App functionalities still exist in Callbar Chrome App however, only Callbar Chrome App is compatible with Chrome OS. 

With the announcement of Chrome Apps being shutdown in early 2018, we have moved Talkdesk Callbar from being a Chrome App only into a modern desktop application. This move allows us to build more robust features and experiences for the next generation of Callbar. 

In case you are using Chrome OS however, you should still use and install Callbar Chrome App instead. Learn more here.

 

If your company uses G Suite by Google, then you can automate the installation of Talkdesk's Chrome Extension and Callbar Chrome App by setting a policy. This will save time and make sure everyone in your team has what they need! 

This action will have to be taken by one of your Google Admins.

Step 1:

Check if you have organized your Google accounts into different organizational units. If not, then create a new org for your Talkdesk users. e.g. "Support".

Once you've done that, move users to the new org.

Step 2:

Go to Device Management > Chrome > App Management

Enter "Talkdesk" in the search box and hit return:

talkdesk_g_suite_install.png

Step 3:

Click on Talkdesk Callbar Chrome App, click on User Settings, and choose the Org you want to install Talkdesk for. 

Click override and then change the switch "Force Installation" to on.

talkdesk_install_steps.png

Step 4:

Repeat steps 2 and 3 for the Talkdesk Click-To-Call Extension.

Step 5:

Make sure your team members all sign into their Google account inside of Google Chrome browser. If they are signed in, their name will appear in the upper-right corner of the Chrome browser window. If not click on the Person Icon. More info.

After doing this, the Talkdesk Callbar and Click-To-Call Extension will appear in the agent's browser. All they then need to do is sign into Callbar. 

Notes

When a new person joins your team, make sure your Google admin adds them to the Org that you created in Step 1.

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