We are excited to announce a new feature that allows Supervisors to change an agent’s status from Talkdesk Live. This feature will help Supervisors better manage productivity and act on real-time data by updating agent statuses that are incorrect (for example, if an agent is away and forgot to logout, or available but his/her status is displaying as away):
How does it work?
- Supervisors with the Update permission for Talkdesk Live will be able to change agents statuses from the live agent drilldown view in Talkdesk Live
- Status is immediately changed for the agent
- Agent is notified that a Supervisor has changed his/her status in both the Main application and Callbar