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Short abandoned calls in Talkdesk Live (legacy) inbound calls widget


Note: This Announcement was originally published in 2017.


Short Abandon metrics are now accessible directly from Talkdesk Live (legacy).  

With this new feature, Supervisors are able to quickly distinguish between abandoned and short abandoned calls, allowing them to take immediate action on the situations that require real attention (abandoned calls), and to not lose time with those that are out of their control (short abandons):

Learn more about Talkdesk Short Abandons.

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