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OneLogin Integration Activation

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Setting up this integration is simple. No programming is required; just configure your OneLogin account information and the integration process is complete. 

OneLogin Integration Activation

First you need to configure OneLogin to work as Single Sign-on provider for Talkdesk.

Starting in the OneLogin admin dashboard portal, do the following:

1. Go to Apps > Add Apps [1].

OneLogin-AddApp.png

2. Search for Talkdesk and add the Talkdesk SAML connector [2]. Save it.

OneLogin-SAML.png

3. Navigate to the Configuration tab [3] and type in the name of your Talkdesk account (the domain name only without .mytalkdesk.com) [4]:

OneLogin1.png

4. Click the 'More Actions' [5] dropdown menu, right click on top of the 'SAML Metadata' [6] option and select 'Copy Link Address'. Paste this link into a blank document such as Word so you can retrieve it later.

SAML-Metadata.png

5. Select the Users tab, click on your user name and make sure that the email address is the same as the one used in your Talkdesk account:

You can then also add any required new users.

 

Activate OneLogin Integration in Talkdesk

Log in to your Talkdesk account as an Administrator and do the following:

SSO_selection_-_OneLogin.png

  • Select the 'Admin' section [7] at the top of the page
  • Click the 'Preferences' tab [8]
  • Next to 'Single Sign-On Provider', change the setting to OneLogin [9]
  • Paste the link saved in step [6] in the 'Enter your OneLogin Metadata URL' field [10]
  • 'Save' your changes.

The integration is ready! To log in to the Talkdesk main web application or Callbar using your OneLogin credentials, simply follow these instructions.

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