To configure OneLogin to work as your Single Sign-on provider for Talkdesk follow the steps below.
OneLogin SSO Activation
Starting in the OneLogin admin dashboard portal, do the following:
1. Go to Apps > Add Apps [1].
2. Search for Talkdesk and add the Talkdesk SAML connector [2]. Save it.
3. Navigate to the Configuration tab [3] and type in the name of your Talkdesk account (the domain name only without .mytalkdesk.com) [4]:
4. Click the 'More Actions' [5] dropdown menu, right click on top of the 'SAML Metadata' [6] option and select 'Copy Link Address'. Paste this link into a blank document such as Word so you can retrieve it later.
5. Select the Users tab, click on your user name and make sure that the email address is the same as the one used in your Talkdesk account:
You can then also add any required new users.
Activate OneLogin in Talkdesk
Log in to your Talkdesk account as an Administrator and do the following:
- Select the 'Admin' section [7] at the top of the page
- Click the 'Preferences' tab [8]
- Next to 'Single Sign-On Provider', change the setting to OneLogin [9]
- Paste the link saved in step [6] in the 'Enter your OneLogin Metadata URL' field [10]
- 'Save' your changes [11].
Your Single Sign-On Provider is ready! To log in to the Talkdesk main web application or Callbar using your OneLogin credentials, simply follow the instructions in the article Talkdesk Single Sign-on.
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