{"article":{"id":43154920888731,"url":"https://talkdesksupport.zendesk.com/api/v2/help_center/en-us/articles/43154920888731.json","html_url":"https://support.talkdesk.com/hc/en-us/articles/43154920888731-AI-Agent-Platform-Life-Cycle","author_id":416055420711,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"section_id":39090037609883,"created_at":"2025-11-10T16:23:31Z","updated_at":"2026-06-24T16:29:34Z","name":"AI Agent Platform: Life Cycle","title":"AI Agent Platform: Life Cycle","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-10T16:23:37Z","user_segment_id":null,"permission_group_id":1525572,"content_tag_ids":[],"label_names":["ai_agent_platform"],"body":"

This guide shares how to build, configure, interact and monitor intelligent AI Agents that transform customer interactions. To make the learning journey clear and structured, this section is organized around the AI Agents Lifecycle, a four-stage process that outlines the key stages:

  1. Create: Create and set up your AI Agent.\n
  1. Build: Discover how to design your agents' logic (goals, skills, etc).\n
  1. Orchestrate: Connect your AI Agents to existing consumers and interact with them.
  1. Measure: Understand how to track your agent’s performance, analyze its effectiveness, and apply improvements.
"}}