Monitoring and Reporting
Tutorials, tips and answers to frequently asked questions to help supervisors understand and make the most of Talkdesk’s real-time live monitoring dashboard, metrics and reports
- What is an Abandoned call?
- What is the difference between a missed call and an abandoned call?
- How do I use the whisper function?
- How can I review call records by agent?
- Can I listen to an agent's call in real time?
- It is possible to allow all agents access to the reporting and metrics section of Talkdesk?